Resume

jencreated@gmail.com
816.678.9456

Contribute to business growth by making software that is easy to use and giving the customer a delightful, memorable experience

  • Experienced in creating visually appealing, and usable desktop and mobile software
  • Improve usability through iterative sketches, wireframes, and prototypes to improve workflow
  • Product research and testing including customer interviews, usability test planning & moderation, web analytics, and A/B & multivariate testing
  • Cross-functional team leader & experienced manager
  • 20 years experience designing for the web, 8 years mobile design experience 

Technical Skills

Software: Balsamiq, Invision Prototype and Studio, Sketch, Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, Fireworks, InDesign), Microsoft Office, Microsoft Project

Languages: HTML, CSS, XML, and JavaScript

Career History

B2W Software, Portsmouth, NH, 2016-present
Principal User Experience Designer
Manages the User Experience across 6 products including desktop and mobile applications. 

  • Worked with other development and product management team members to design and launch the new B2W Schedule product.
  • Collaborate with the executive and product management teams to understand customer needs and set the direction of the product line.
  • User Research including customer interviews, field observation, and usability testing to understand customer needs and improve their experience.
  • Oversaw creation of a design pattern and development component library for the operations platform.
  • Managed and mentored the user experience team.

B2W Software, Portsmouth, NH, 2014-2016
Senior User Experience Designer

  • Set requirements for new and updated features with user stories, wireframes, and paper prototypes in an agile development environment.
  • Gathered customer feedback 
  • Create a consistent brand with familiar functionality across all products.

B2W Software, Portsmouth, NH, 2012-2014
User Experience Designer

  • Worked with product management and engineering organization to design and launch the B2W Mobile Application and B2W Maintain.
  • Setup and maintain graphics and icons used across products including an icon font and various sprites.

BuyerZone, Waltham, MA, 2010-2012
Manager, Web Development 
Managed a team of employees who maintained the core site of over 20K pages, and over 100 affiliate sites, set measurable, results-oriented annual and quarterly goals for the department, and prioritized projects from multiple business units.

  • Lead conversion team focusing on increasing revenue and conversions from organic traffic.
  • Planned and implemented multivariate and A/B tests to identify the best results. 
  • Tech member of the team developing the mobile strategy for the central website.
  • Led the web development team to grow and transition their skills acquiring HTML5, CSS3, XML, JavaScript, and Freemarker abilities as the company upgraded the core website to a dynamic, template-driven site.
  • Project manager for reporting development in 2011 including requirements gathering, spec writing, and project prioritization. Developed attribution model to track revenue sources. Recognized as Company MVP for Q1 2011 for work related to this project.

BuyerZone, Waltham, MA, 2009-2010
Senior Product Developer & Interaction Designer
 Created wireframes, mockups, and specs for product improvements. Surveyed and conducted interviews of customers to identify product issues and improvements.

  • Mentored and managed a junior employee.
  • Determined goals & test cases for usability tests, moderated tests, and evaluated results.
  • Q1 2009 Company MVP award recipient for contribution to product improvements.

BuyerZone, Waltham, MA, 2007-2008
Product Developer

  • Gathered requirements, analyzed multiple approaches, and wrote technical specs.
  • Created wireframes for product changes.
  • Wrote use cases and led product QA.
  • Design & development for affiliate sites. HTML production for new content.

SmartPak Equine, Plymouth, MA, 2006-2007
Senior Web Designer – Contract
Website design and maintenance for smartpak.com

  • Re-coded the website to align with modern web standards and to be more customer-friendly.
  • Developed branding guidelines to be used throughout the company.
  • Other projects included developing a holiday look and feel, e-newsletter design, improving usability on the website, and font and style consistency throughout the site.

Musil Design, Fort Worth, TX, & Boston, MA, 2002-2007
Web/Graphic Designer
Designed flyers, mailers, billboards, and other print pieces, websites, blogs, and banner ads to meet client goals.

International Mission Board, Chiang Mai, Thailand, Hong Kong, People’s Republic of China & Richmond, VA, 1999-2003
Web/Graphic Designer
Website design and development for 500+ page regional intranet page and other client sites. Advised clients on advertising plans and designed print pieces.

Education

MA Missiology, 2011
Southwestern Baptist Theological Seminary, Fort Worth, TX

BFA in Commercial Art/Graphic Design with a minor in Marketing, 1999
University of Central Missouri (Central Missouri State University), Warrensburg, MO